Refund policy

We hope you are happy with your order but if there is something wrong with any of your items, you may return them within 30 days of purchase providing they are still in their original packaging and the same condition as when you bought them. Email us at retail@hje.org.uk providing details of your order to allow us to identify your purchase and to start the return process.

You will then be asked to return your items to us by packing them securely (in the original packaging where possible) to:

Fundraising Department
St John’s Hospice
60 Grove End Road
London
NW8 9NH

Unless returning an item due to a fault, you will have to bear the direct cost of returning the goods. Please retain proof of postage when returning your items.

Please note that we are not able to offer returns and refunds on our charity gifts as these are classed as donations.

 

When will I receive my refund?

You will be refunded via the same method used for payment. Please allow up to 14 days for refunds to be processed.

If you are returning the items to us due to a fault we will refund the postage costs as well. Please retain proof of postage.